Patient Details

    At IShine Behavioral Health, our goal is to provide quality care in a timely manner. In order to provide the best care to all our patients and manage appointment availability, we have updated our Cancellation/ Reschedule and No-Show Policy.
    Policy Details:

    1. We require at least 24 hours' notice for any appointment cancellations or reschedules.

    2. Cancellations or reschedules made less than 24 hours before the scheduled appointment will result in a $50 late cancellation fee.

    3. No-call, no-show appointments will automatically be charged a $50 fee.

    4. This fee must be paid before any future appointments can be scheduled or attended.

    5. Failure to pay the fee may result in the suspension of services, including prescription refills and follow-up care.

    Exceptions:

    We understand that emergencies happen. Exceptions to this policy will be made on a case-by-case basis at the discretion of IShine Behavioral Health management.


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