I Shine Behavioral Health and Recovery Services

Privacy Policy
Effective Date: 01/01/2025

IShine Behavioral Health Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, insurance details, and other identifying information.
Health Information: Medical history, treatment details, and other protected health information (PHI) in accordance with HIPAA regulations.
Technical Information: IP address, browser type, device information, and cookies when you interact with our website.
Communication Information: Records of your interactions with us, including text messages, emails, and appointment requests.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide, manage, and improve our mental health services.
To communicate with you regarding appointments, treatment, and updates.
To process insurance claims and payments.
To comply with legal and regulatory requirements.
To improve our website and enhance user experience.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

With Healthcare Providers: To coordinate and provide treatment.
With Third-Party Service Providers: For billing, administrative support, and IT services.
With Legal Authorities: When required by law or to protect our rights and safety.
With Your Consent: When you authorize us to share your information.

4. Data Security

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no data transmission or storage can be guaranteed as completely secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access, update, or correct your information.
Request a copy of your medical records.
Restrict or object to certain data uses.
Opt-out of marketing communications.

6. Text Messaging Policy

By opting in to our text messaging service, you agree to receive messages from us related to appointments, reminders, and service updates. You can opt out anytime by replying STOP. For assistance, reply HELP or contact us.

Mobile information will not be shared with third parties for marketing purposes. To opt out, text STOP.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: IShine Behavioral Health Inc.
2300 Barrington Rd, Ste 400, Hoffman Estates, IL, 60169
815-947-4463
info@myishine.com
www.myishine.com

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.